Member Services Representative-Weekday Evening

Excel Fitness•Claremore, OK

About The Position

The Member Services Representative supports daily fitness club operations and provides a safe, clean, welcoming environment for members and prospective members. The role involves member service and outreach, maintaining club presentation and inventory, following operational and safety procedures, and assisting with fitness equipment and club amenities. This is a nonexempt position that may be full-time or part-time depending on business needs. Work hours are scheduled within normal club operating hours and may include mornings, evenings, weekends, or overnight work as required; schedules may change based on business needs. No travel is expected. The position has no supervisory responsibilities.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified employees may complete the training within the first 30 days of employment.
Ability to stand for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficiency with Microsoft Office and computers.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

Perform duties to the best of their abilities during the assigned work shift.
Monitor and maintain club cleanliness and atmosphere; conduct walkarounds, complete cleaning or related tasks, and reinspect completed tasks.
Stay proficient in the Planet Fitness mobile app, including its content and updates.
Complete required training and follow procedures to work safely and efficiently.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines and address infractions.
Help provide a safe and secure environment for members.
Communicate with members and provide a high level of member service; help resolve day-to-day member issues.
Stock retail and janitorial supplies for the following shift.
Audit club inventory and communicate ordering recommendations to the GM, AM, and Shift Lead.
Stay current on required certifications and training courses and participate in team meetings.
Communicate with, promote to, tour, and assist prospective members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate equipment and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities, following applicable processes and procedures.
Assist the GM and represent the company at community events and outreach activities.