Member Services Representative-Weekday Evening

Planet Fitness - Excel Fitness•Claremore, OK

16h•Onsite

About The Position

The Member Services Representative provides member and prospect support in a Planet Fitness club, maintaining a clean, safe, presentable environment and delivering a high level of member service. The role includes club walkarounds, cleaning and re-inspection, cash drawer audits, maintaining member information in tablets and point-of-sale systems, enforcing club policies, restocking items, and reviewing inventory with management. The representative assists members with equipment and club amenities, supports membership promotions and operational strategies, and represents the company at community events. This is a nonexempt position with no supervisory responsibilities. The posting describes the role as potentially full-time or part-time, with hours determined by business needs and club operations. Work may include mornings, evenings, weekends, and overnight hours, and schedules may change based on business needs.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified employees will have the opportunity to complete training within the first 30 days of employment.
Must be comfortable standing for long periods.
Strong communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficiency in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

Perform assigned duties to the best of one's abilities during the assigned work shift.
Monitor and maintain club cleanliness and atmosphere.
Stay proficient in the Planet Fitness mobile app, including its content and updates.
Complete required training to operate safely and efficiently.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Perform club walkarounds, complete assigned cleaning or related tasks, and re-inspect those tasks.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and point-of-sale systems.
Ensure members adhere to company policies and guidelines and address infractions.
Provide a safe and secure environment for members.
Communicate with members and provide a high level of member service.
Stock retail and janitorial items for the following shift.
Follow company standards and help resolve day-to-day member issues.
Audit club inventory and communicate inventory recommendations to the GM, AM, and Shift Lead.
Stay current on required certifications and training courses.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities in accordance with applicable processes and procedures.
Assist the GM and represent the company at community events and outreach activities.