Member Services Representative Part Time Weekday

Planet Fitness • Mantua, NJ

4d

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front-desk activities, supports members with account needs and questions, and helps maintain the club’s neatness and cleanliness. This is a part-time weekday position paying $16.00 per hour.

Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills and ability to interact positively and professionally with members and co-workers while exceeding member expectations.
• Strong listening skills, empathy, and problem-solving ability.
• Demonstrate diplomacy in all interactions and use appropriate behavior and language.
• High school diploma or GED equivalent required.
• Must be at least 18 years old.
• Able to stand and walk continually during the shift.
• Able to talk continually in person or on the phone during the shift.
• Must be able to occasionally lift up to 50 lbs.

Nice To Haves

• Customer service background.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle front-desk activities, including answering phones and assisting callers with questions.
• Check members into the system.
• Sign up new members.
• Give tours to prospective members.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner, escalating to the Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED