Member Services Representative (Spanish Speaking)

UNIVERSITY MUSLIM MEDICAL ASSOCIATION INC•Los Angeles, CA

12d

About The Position

The Member Services Representative is responsible for providing overall exceptional customer service for all new, current and future patients with health care insurance enrollment, post-enrollment and retention activities. The Member Services Representative will work closely with department leads to ensure a positive full cycle patient experience, including setting up patient appointments, conducting follow up calls on patient experience accordingly and provide linkage to community resources as needed.

Requirements

Minimum 3 years experience in similar role
Demonstrates high attention to detail
Commitment to providing exceptional Customer Service
Certified Enrollment Counselor
Experience with, knowledge of, multi-ethnic and underserved communities.
Bi-lingual, Spanish written and speech required
Good oral/written communication, interpersonal
A demonstrated ability to maintain confidentiality
Proficiency in mathematics and analytical comprehension
Proficiency in Microsoft Word, Excel, Outlook and Access
Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check
Healthcare Personnel Requirements for vaccinations and preventative testing: Hep B, Influenza, MMR, TDAP, and TB

Responsibilities

Enrollment assistance for public insurance programs.
Manage client enrollment and follow up as needed.
Listen, identify, and recommend resources and services to help meet patient needs.
Provide individuals with information on UMMA’s services and help promote wellness and healthy behaviors.
Demonstrates commitment to best customer service practices.
Able to multi-task on various applications and client needs simultaneously.
Submit monthly report of enrollment activities and other reports as assigned.
Other duties as assigned by department leads.