Client Services Representative, Spanish

NinjaTrader • Chicago, IL

5d • $54,000 - $54,000 • Hybrid

About The Position

The Client Services Representative supports NinjaTrader clients worldwide by resolving account- and technology-related issues and helping customers use the company’s trading platform and services. Reporting to a Team Lead-Client Services, this role provides support by phone, chat, and email in both English and Spanish. The position is based in Chicago, Illinois, and follows a hybrid schedule: in-office Tuesday through Thursday and remote Mondays and Fridays, with additional flex remote days and office-optional weeks offered.

Requirements

• Strong computer skills and ability to learn complex systems quickly.
• Empathy and ability to connect with customers and show genuine care for their issues.
• Ability to explain complex information or instructions clearly and simply.
• Strong time management skills and ability to follow up on multiple issues and customer service requests.
• Excellent written and verbal communication skills.
• Tech-savvy mindset and ability to troubleshoot computer issues directly with clients.
• Written and spoken fluency in Spanish.

Nice To Haves

• At least 1 year of customer service experience, preferably at a high-volume technology company.
• Prior experience with CRM software and customer service ticketing software.
• Familiarity with the trading industry.

Responsibilities

• Resolve client support inquiries about accounts and the platform by phone, chat, and email in English and Spanish.
• Assist with account setup, technical support, account troubleshooting, and treasury-related inquiries.
• Educate customers about NinjaTrader products and services.
• Use Gmail, Confluence, Jira, and other productivity applications.
• Manage customer data accurately in Salesforce.
• Collaborate with the Trade Desk, Technical Support, Compliance, and other internal teams.
• Identify and communicate emerging client needs and feature requests to management and internal teams.
• Guide clients in navigating commodity futures and NinjaTrader services.
• Assist management in creating and revising policies based on customer feedback.
• Regularly assist with beta testing software updates.

Benefits

• Annual target bonus of 4%, based on individual performance (50%) and company/team performance (50%).
• 401(k) plan with company match of up to 3.5% of employee contributions.
• Paid time off accruing at 18 days per year.
• Seven paid holidays; benefits section also lists five conditional holidays annually.
• One service day annually.
• Paid parental bonding leave.
• Health, vision, and dental coverage.
• Life and disability insurance covered 100% by NinjaTrader.
• Twenty additional flex remote days annually for Chicago-based employees.
• Six company-wide office-optional weeks tied to major holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed