Teller (Member Services Representative I - Part Time - Alcoa)

Ktvaecu • Alcoa, TN

23d • Onsite

About The Position

Knoxville TVA Employees Credit Union is seeking a part-time, service-minded Member Services Representative I (Teller) for its Alcoa location. The Credit Union is a not-for-profit, Member-owned, locally operated financial institution with 25 locations throughout East Tennessee and more than 300,000 Members. Its mission is to help Members grow financially, and it provides a range of accounts, loans, and other financial services.

The role provides professional, prompt, efficient, and accurate service to Members, including processing teller transactions, answering account questions, resolving issues, and informing Members about relevant products and services. The position may also involve opening accounts, processing consumer loans, reviewing loans or titles, and training to operate the vault and open or close the branch.

The schedule is Tuesday and Thursday from 8:45 a.m. to 5:30 p.m., Friday from 8:45 a.m. to 6:30 p.m., and two Saturdays per quarter from 8:15 a.m. to 1:00 p.m. Starting pay is $18.00–$20.00, depending on work experience. Part-time team members receive paid training, accrual of paid leave, and access to a 401(k) plan with an employer match, among other offerings.

Requirements

• High school diploma or general education degree (GED).
• Cash-handling and service-industry experience are strongly preferred.

Nice To Haves

• Cash-handling experience.
• Service-industry experience.

Responsibilities

• Greet and welcome Members professionally.
• Process transactions promptly, efficiently, and accurately.
• Process deposits, withdrawals, loan payments, and other teller transactions within established limits and according to Credit Union policy.
• Maintain a cash drawer or cash dispenser with minimal discrepancies.
• Keep current knowledge of applicable federal and state laws and regulations.
• Perform teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening and closing sub-accounts, and processing stop payments.
• Respond to Member requests, problems, and complaints.
• Answer questions about accounts, products, and services, and perform account maintenance.
• Review account restrictions and funds availability, provide account-status information, and research account issues.
• May serve as the branch Membership Officer or Security Specialist.
• May review completed loans and/or titles for accuracy.
• Train to operate the vault and open or close the branch as needed.
• May open new membership accounts and process, close, and disburse consumer loan applications.
• Contribute productively to branch and Credit Union goals as a team member.
• Meet and exceed Member expectations while maintaining quick and efficient service and following Service Standards.
• Counsel Members about and promote Credit Union products and services based on their needs.
• Educate and assist Members with electronic and online services, including online banking, mobile applications, and remote deposit.
• Follow Credit Union policies, procedures, and regulations.
• Represent the Credit Union professionally in appearance, behavior, and performance.
• Maintain regular and predictable attendance and work cooperatively with others.
• Perform other duties as assigned.

Benefits

• Accrual of paid annual leave/PTO leave.
• Employer-matched 401(k): 50% match up to 6% of employee contributions.
• Potential bonus of up to 11% of average salary over the past year, based on Credit Union-wide goals.
• Paid training.
• Potential pay increases through additional training opportunities.
• Opportunity to earn incentive pay.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED