Member Services Rep Part Time Weekend Evening

Planet Fitness - Fitton Clubs•Huber Heights, OH

About The Position

Planet Fitness is seeking a motivated Member Services Representative to provide a superior level of customer service to members, prospective members, and guests, and to help create an exceptional “Judgement Free” member experience. Bilingual English/Spanish applicants are encouraged to apply. This is a part-time weekend/evening position. The role includes front desk and customer service duties, such as welcoming guests, answering calls, checking in members, touring and signing up new members, responding to questions and concerns, processing purchases, and assisting with membership cards and billing or payment questions. The representative also maintains the cleanliness and upkeep of the front desk, lobby, exercise areas, tanning beds, restrooms, and wet areas. Applicants must be at least 18 and have a high school diploma or GED. Prior customer service experience is preferred. Employees must obtain and maintain CPR/AED certification within the company's required time frames and be physically able to administer CPR/AED in an emergency. Applicants for overnight positions must complete a seven-year criminal background check within the first week of hire; continued employment depends on a satisfactory outcome.

Requirements

Must be at least 18 years of age.
High school diploma or GED equivalent required.
Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers.
Upbeat, positive, and professional attitude.
Punctuality and reliability.
Obtain and maintain CPR/AED certification within company-required time frames.
Maintain the physical ability to administer CPR/AED in a medical emergency.
For overnight applicants, submit to a seven-year criminal background check within the first week of hire; continued employment is subject to a satisfactory outcome.
Ability to walk and stand for prolonged periods and frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
Ability to occasionally lift, carry, push, and/or pull up to 50 pounds.
Ability to talk continually in person or on the phone during the shift.
Ability to see and hear within the normal range, with or without correction.

Nice To Haves

Prior customer service experience preferred.
Bilingual English/Spanish applicants are encouraged to apply.

Responsibilities

Greet members and guests and provide exceptional customer service.
Answer phones in a friendly manner and assist callers with questions.
Check members in, give tours, sign up new members, log amenities, and communicate updates and events.
Respond to member questions and concerns promptly and professionally.
Process beverage and merchandise purchases using the point-of-sale system.
Use the POS system to assist with membership cards, address changes, and billing or payment questions.
Keep the front desk area and lobby clean and orderly.
Clean and maintain the facility, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Clean exercise equipment and tanning beds.
Clean and stock restrooms and wet areas.