Member Services Rep Part Time Weekend Evening

Fitton Clubs•Mount Vernon, OH

About The Position

Planet Fitness is seeking a motivated Member Services Representative to provide a superior level of customer service to members, prospective members, and guests and help create an exceptional “Judgement Free” member experience. The role is part-time and scheduled for weekend and evening work. Bilingual English/Spanish applicants are encouraged to apply. The position combines front-desk and customer-service duties with regular cleaning and upkeep of the club, including exercise equipment, tanning beds, restrooms, and wet areas. Employees must be able to perform the stated physical tasks and maintain the ability to administer CPR in a medical emergency.

Requirements

Exceptional customer-service skills and the ability to interact positively and professionally with members and coworkers while exceeding member expectations.
Must be at least 18 years of age.
High school diploma or GED equivalent required.
Upbeat, positive, and professional attitude.
Punctuality and reliability.
Obtain and maintain CPR/AED certification within the time frames required by the company.
Maintain the physical ability to perform CPR/AED in a medical emergency.
Ability to walk and stand for prolonged periods and frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
Ability to occasionally lift, carry, push, and/or pull up to 50 pounds.
Ability to talk continually in person or on the phone during a shift.
Ability to see and hear in the normal range, with or without correction.

Nice To Haves

Prior customer-service experience preferred.
Bilingual English/Spanish applicants are encouraged to apply.

Responsibilities

Greet members and guests, provide exceptional customer service, and help them feel comfortable and welcome.
Answer phones in a friendly manner and assist callers with questions.
Check members in, give tours, sign up new members, log amenities, and communicate updates and events.
Respond to member questions and concerns promptly and professionally.
Process beverage and merchandise purchases using the point-of-sale system.
Use the POS system to assist with membership cards, address changes, and billing or payment questions.
Keep the front desk area and lobby clean and orderly.
Clean and maintain the facility, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Clean exercise equipment and tanning beds regularly.
Clean and stock restrooms and wet areas regularly.