Member Services Rep Part Time Weekend Evening

Planet Fitness - Fitton Clubs•Mount Vernon, OH

1d•Onsite

About The Position

Planet Fitness is seeking a motivated Member Services Representative to provide a superior level of customer service to members, prospective members, and guests, creating an exceptional “Judgement Free” experience. Bilingual English/Spanish applicants are encouraged to apply. The role includes front desk and customer service duties as well as regular cleaning and upkeep of the facility. This is a part-time weekend/evening position.

Requirements

Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers while exceeding member expectations.
Must be at least 18 years of age.
High school diploma or GED equivalent required.
Upbeat, positive, and professional attitude.
Punctuality and reliability.
Ability to meet the physical demands of the role, including prolonged walking and standing; frequent stooping, bending, kneeling, crouching, crawling, climbing, reaching, twisting, grasping, and repetitive hand motions; and occasional lifting, carrying, pushing, or pulling up to 50 pounds.
Ability to talk continually in person or on the phone during a shift.
Ability to see and hear within the normal range, with or without correction.
Applicants for an overnight position must submit to a seven-year criminal background check within the first week of hire; continued employment depends on a satisfactory outcome.

Nice To Haves

Prior customer service experience preferred.
Bilingual English/Spanish applicants are encouraged to apply.

Responsibilities

Greet members and guests, provide exceptional customer service, and help them feel comfortable and welcome.
Answer phones in a friendly manner and assist callers with questions.
Check in members, tour and sign up new members, log amenities, and communicate updates and events.
Respond to member questions and concerns in a timely and professional manner.
Process beverage and merchandise purchases using the point-of-sale system.
Use the POS system to assist with membership cards, address changes, and billing or payment questions.
Keep the front desk area and lobby clean and orderly.
Clean and maintain the facility, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Clean exercise equipment and tanning beds.
Clean and stock restrooms and wet areas.
Obtain and maintain CPR/AED certification within company-required time frames and remain physically able to administer CPR/AED in a medical emergency.