Member Services Educator I

PSRS•Jefferson City, MO

20h•$57,955 - $65,200•Hybrid

About The Position

PSRS/PEERS is seeking a Member Services Educator to educate and guide Missouri educators and education employees as they make decisions about retirement benefits. The role delivers seminars, webinars, and personalized counseling, translating complex benefit information into clear, actionable guidance. Counseling is provided through in-office visits, phone consultations, live chat, and virtual meetings. The position analyzes member records and prepares benefit estimates and purchase calculations. It also develops educational materials and programs, leads seminar logistics and presentations while traveling, maintains and tests presentation equipment, keeps resources current, and supports the Information Center during peak demand. Additional duties include testing annual statements, tax forms, and pension administration system enhancements. The position is based in Jefferson City, Missouri, with limited telecommuting available after training. Travel is expected for seminars and member education events, including possible overnight stays. Standard office hours are 7:30 a.m. to 4:30 p.m., Monday through Friday, with scheduling flexibility. Training and development include learning pension statutes, regulations, and policies; specialized pension software; virtual education platforms; and outreach methods.

Requirements

Bachelor’s degree in a business-related field, or relevant experience in lieu of a degree.
At least two years of office experience.
Strong public speaking and presentation skills.
Ability to perform complex analyses and mathematical calculations accurately.
Excellent written and verbal communication skills.
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
Ability to learn and navigate specialized pension administration systems.
Strong organizational skills and ability to manage multiple priorities under tight deadlines.
Valid Missouri driver's license and willingness to travel extensively in-state, including possible overnight stays; 40–60% travel.
Ability to coordinate event logistics.
Attention to detail, confidentiality, and commitment to exceptional customer service.
Ability to work independently and collaborate effectively with team members.
Willingness to learn and adapt quickly.

Nice To Haves

Pension experience.

Responsibilities

Lead educational seminars and webinars for members across Missouri.
Conduct personalized counseling sessions, including in-office visits, phone consultations, live chat, and virtual meetings.
Explain pension benefits and options clearly so members can make informed decisions.
Analyze member records and prepare accurate benefit estimates and purchase calculations.
Develop educational materials and programs.
Serve as the lead representative at traveling seminars, coordinate event logistics, and deliver presentations.
Maintain and test presentation equipment and keep educational resources current.
Support the Information Center during peak demand.
Participate in system testing for annual statements, tax forms, and pension administration system enhancements.
Learn and apply PSRS/PEERS statutes, regulations, and policies, and use specialized pension software.
Troubleshoot issues, resolve discrepancies, and provide accurate guidance to members.

Benefits

Comprehensive health benefits, including a Health Savings Account (HSA).
Dental coverage.
Vision coverage.
Membership in a defined benefit pension plan with lifelong retirement benefits after five years of vesting.
Three weeks of paid vacation annually.
Three weeks of sick leave annually.
12 paid holidays annually.
Tuition assistance.
Ongoing training and professional development opportunities.
Potential participation in a leadership development program for high-performing team members.
Flexible work environment with telecommuting opportunities and scheduling flexibility.
On-site and off-site events, volunteer initiatives, and employee-driven charitable activities.