Member Services Coordinator

Sequoia•Tempe, AZ

About The Position

Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. For more than 20 years, people-driven companies have turned to Sequoia to get their employee experience right. We’re in this business because we know that taking great care of people leads to better business outcomes. Helping our clients achieve those outcomes is what drives our team, our strategic service offerings, and our technology forward. Sequoia comes through for clients with guidance, service, and the Sequoia People Platform. Through their compensation, benefits, and overall people programs, we enable them to better manage their global workforce, reduce administrative burdens, and reach a deeper level of employee care and support. We strategically use technology to enhance the expert guidance and committed service we bring to every client engagement.

Requirements

Bachelors degree
5+ years of professional experience
Excellent communication, organization, and interpersonal skills
Solutions-oriented team player who takes initiative and is accountable for results
Detail and process-oriented thinker who can prioritize tasks
Troubleshooting skills with the ability to analyze data to spot issues before they become larger problems
Passion and commitment to exceptional client service
Investigative skills, strong follow through to ensure issues are tracked and resolved

Nice To Haves

Experience with Salesforce
Basic knowledge of health insurance carriers and lines of insurance
Intermediate proficiency in Microsoft Excel

Responsibilities

Be an escalation point for our Enrollment Associate team to help resolve discrepancies or new enrollment problems
Troubleshoot enrollment discrepancies and work with internal teams and carriers to correct or request retroactive enrollment changes
Create & collaborate on processes for new projects and tasks
Process ongoing manual enrollments using reports or forms via carrier portals and email
Audit reports to ensure enrollments are processed correctly & timely
Seasonal enrollments during the Open Enrollment blackout period – processing and managing workflow
Utilize case management to resolve requests from internal teams
Assist with adding new clients in need of manual enrollments into our process by confirming we have necessary plan and carrier information to handle