Member Services Coordinator

Gallagher • Phoenix, AZ

8h • Hybrid

About The Position

At Gallagher, the parent company of Risk Program Administrators, we believe in building lasting relationships and delivering exceptional service. As a Member Services Coordinator, you’ll manage client accounts, foster strong connections, and help clients navigate their risk and capital management needs. This role is perfect for someone who thrives on collaboration, problem-solving, and making a meaningful impact. In this role, you’ll be the go-to person for managing client accounts. You’ll work closely with clients to understand their needs, secure existing business, and identify opportunities for additional services. Your day-to-day will involve building trust, leading resources to address client challenges, and ensuring their satisfaction. You’ll also travel occasionally to meet clients and strengthen relationships.

Requirements

• A bachelor’s degree and 3+ years of client coordination or claims management experience, OR a high school diploma with 8+ years of relevant experience.
• A valid P&C Producers license and willingness to travel 30-35% of the time.
• Strong communication skills—you can explain complex issues simply and confidently.
• A knack for identifying critical issues and solving problems effectively.

Responsibilities

• Build and maintain strong relationships with clients.
• Manage an assigned book of business and meet retention goals.
• Collaborate with internal teams to deliver tailored solutions.
• Identify opportunities to expand services and coverage levels.
• Provide support to Account Executives and Broker Producers.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level