Member Services Coordinator

The Ohio State University • Columbus, OH

2d • Onsite

About The Position

The Member Services Coordinator manages the member management software system for the Department of Recreational Sports, including training student employees throughout all facilities and general setup and administration. This role acts as the department liaison to Student Life Information and Technology regarding system updates and maintenance. The coordinator directly leads a team of 125 student employees and two graduate assistants in Member Services at the Recreation and Physical Activity Center (RPAC) and works closely with the Staff Training and Development Coordinator to create customer service training.

Requirements

• Bachelor's degree or equivalent experience.
• 3 years of relevant experience required.

Nice To Haves

• 4-8 years of relevant experience preferred.
• Experience with Member Management Software used for Collegiate Recreation.
• 2 years GA experience or one year professional staff experience.
• Master's Degree

Responsibilities

• Manages the member management software system for the Department of Recreational Sports.
• Trains student employees throughout all facilities on the member management software system.
• Handles general setup and administration of the member management software system.
• Acts as department liaison to Student Life Information and Technology regarding system updates and maintenance.
• Directly leads a team of 125 student employees and two graduate assistants in Member Services at the Recreation and Physical Activity Center (RPAC).
• Works closely with the Staff Training and Development Coordinator to create customer service training.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager