Member Services & Database Coordinator

KNKX Public Radio•Tacoma, WA

2d•Hybrid

About The Position

The Member Services & Database Coordinator plays a critical role in supporting KNKX's Sustainer fundraising efforts by managing various aspects of donor relations and gift processing. This position ensures the accuracy and accountability of the KNKX constituent database. The assistant will perform daily batch entry and electronic posting tasks in the database program and is responsible for maintaining data integrity in processing and information retrieval. The Member Services & Database Coordinator will work closely with the Development team to ensure accurate and timely processing of donations and to provide excellent donor stewardship.

Requirements

Excellent customer service and communication skills, both verbal and written.
Ability to interact effectively with various people and departments in collaborative settings.
Strong time management and organizational skills.
Detail oriented and ability to follow established procedures.
Ability to maintain a high level of confidentiality.
Ability to work independently and as part of a team
Ability to maintain focus in a fast-paced work environment with frequent interruptions.
Knowledge of database applications.
Bachelor’s degree and/or experience in business, accounting, information systems, nonprofit management or other related field is preferred.
Experience or a combination of education and experience can substitute for a completed degree.
1+ years of experience in nonprofit development or fundraising.
Knowledge of database applications in membership software, Raiser’s Edge, Luminate, and other Blackbaud products preferred.
Knowledge of fundraising best practices.
Proficiency in Microsoft Office Suite and Google Suite.
Experience with mail merge using Microsoft Word and Excel applications.

Nice To Haves

This position is part of a team based in the Tacoma office. An ideal candidate will work from the Tacoma office a minimum of 2-3 days per week, but will be able and willing to travel to the Seattle location when necessary.
Frequency of this requirement may vary depending on station activities.
Regardless, the position requires flexibility to travel to two office locations and event venues as needed.

Responsibilities

Perform data entry tasks within donor management CRM (Raiser’s Edge NXT), including recording gifts, preparing and sending gift acknowledgment receipts and updating donor records to accurately reflect giving, to support fundraising efforts
Monitor online gifts and Sustainer account updates daily, addressing urgent comments or potential errors.
Act as the primary point of contact for donor and member inquiries in coordination with the call center.
Perform proactive outreach for Sustainer retention and recapture.
Execute maintenance of database records including name and address updates, account suppressions, notes, payment schedules, and other account updates.
Oversee data pulls for premiums.
Provide support for issues related to member fulfillment.
Assist Data Processing Team with other gift entries, mail prep and donor stewardship projects as needed.
Provide support with pledge drive data input and member relations.
Perform other duties as assigned