Member Services Associate

Power Wellness•Roscoe, IL

6d•Onsite

About The Position

The Member Services Associate provides a high level of customer service to facility members, guests, and prospective members. The role provides membership information, supports enrollment, promotes customer satisfaction, and contributes to membership recruitment and retention. Power Wellness manages customized fitness and wellness centers for hospitals, healthcare systems, universities, and community colleges.

Requirements

CPR/AED certification required within 90 days of hire.
Excellent interpersonal and communication skills and the ability to work with members in a positive, service-based manner.
Ability to multitask and maintain a controlled, professional demeanor.
Proficient computer skills.
Ability to stand for the length of a shift, generally three to six hours.

Nice To Haves

High school diploma or GED preferred.
One-year certificate from a college or technical school preferred.
At least six months of related experience or training preferred.
Two to three years of sales, reception, and computer skills preferred.

Responsibilities

Oversee service-desk interactions, including opening and closing procedures, phone calls, point-of-sale transactions, guest registration and fees, guest passes, appointment check-in, member feedback, lost and found, and information about scheduled activities and events.
Promote and sell memberships and ancillary services, including personal training, massage therapy, medically integrated programs, and nutrition services.
Schedule appointments using Compete, including reminder calls, cancellations, and notifying associates according to policy.
Follow opening and closing procedures, balance drawers from daily sales, and apply credit-card, check, and cash-drawer policies.
Enroll members using contracts, explain membership terms, obtain signatures and payments, and provide member handbooks.
Communicate effectively by radio with other departments as needed.
Work toward established member and guest satisfaction metrics, including Secret Shops and Member Survey scores.
Maintain an average of five working shifts per month.
Stand for the length of a shift, generally three to six hours at a time.
Perform other duties as assigned.