Member Services Associate

Power Wellness • Roscoe, IL

5d

About The Position

The Member Services Associate provides a high level of customer service to facility members, guests, and prospective members. The role provides membership information, supports enrollment, helps maintain customer satisfaction, and contributes to membership recruitment and retention. Power Wellness manages fitness and wellness centers for hospitals, healthcare systems, universities, and community colleges.

The position is part-time, evening work at NorthPointe, paying $15.00 per hour. Associates must maintain an average of five working shifts per month and be able to stand for the length of a shift, generally 3–6 hours.

Requirements

• CPR/AED certification is required within 90 days of hire.
• Excellent interpersonal and communication skills, with the ability to work positively and serviceably with members.
• Ability to multitask and maintain a controlled, professional demeanor.
• Proficient computer skills.

Nice To Haves

• High school diploma or GED preferred.
• One-year college or technical-school certificate preferred.
• At least six months of related experience or training preferred.
• Two to three years of sales, reception, and computer skills preferred.

Responsibilities

• Oversee service-desk interactions, including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, guest passes, appointment check-ins, member feedback, lost and found, and information and sign-ups for scheduled activities and events.
• Promote and sell memberships and ancillary services, including personal training, massage therapy, medically integrated programs, and nutrition services.
• Schedule appointments using Compete, make reminder calls, process cancellations, and notify associates of appointments according to policy.
• Follow opening and closing procedures, balance drawers from daily sales, and apply credit-card and check policies and cash-drawer procedures.
• Enroll members by explaining membership contracts, obtaining signatures and payments, and providing the member handbook.
• Communicate effectively by radio with other departments as needed.
• Work toward established member and guest satisfaction metrics, including Secret Shops and Member Survey scores.
• Maintain an average of five working shifts per month.
• Stand for the length of a shift, generally 3–6 hours.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED