Member Services Associate
About The Position
The Member Services Associate works at the Southeast Family YMCA in Louisville, Kentucky, creating a welcoming environment and building genuine relationships with members and prospective members. The role supports front desk and call center operations, including answering phones, registering people for programs, selling memberships, and using the membership software system. The associate gives member-focused tours to prospective members and provides excellent service to active members. The YMCA of Greater Louisville is a nonprofit organization focused on strengthening communities and empowering young people, improving health and well-being, and inspiring community action. Its values are caring, honesty, respect, and responsibility. The organization is an equal-opportunity employer committed to diversity and inclusion.
Requirements
- High school diploma or equivalent.
- Strong organizational, computer, communication, and interpersonal skills are desired.
- Ability and willingness to learn and multitask, with good problem-solving skills.
- Excellent customer service and sales skills are essential.
Nice To Haves
- Preferred minimum age of 21 or older.
Responsibilities
- Create a welcoming environment and build genuine relationships.
- Answer phones and complete program registrations.
- Conduct membership sales and perform membership functions in the membership software system.
- Give member-focused tours to potential new members using good listening skills.
- Provide excellent service to active members.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
