Member Services Associate

YMCA of Greater Louisville • Louisville, KY

6d • $11 - $11

About The Position

The Member Services Associate helps create a welcoming environment at the Downtown Family YMCA and builds genuine relationships with members and visitors. The role supports the YMCA’s mission of strengthening community by connecting people to their potential, purpose, and each other. Associates provide service to potential and active members, handle membership and program transactions, and contribute to a diverse, mission-driven team shaped by the values of caring, honesty, respect, and responsibility.

Requirements

• High school diploma or equivalent.
• Strong organizational, computer, communication, and interpersonal skills.
• Ability and willingness to learn and multitask, with good problem-solving skills.
• Excellent customer service and sales skills.

Nice To Haves

• Preferred minimum age of 21 or older.

Responsibilities

• Create a welcoming environment and build genuine relationships.
• Answer phones and complete program registrations and membership sales.
• Perform membership functions proficiently in the membership software system.
• Give member-focused tours to potential new members using good listening skills.
• Provide excellent service to active members.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED