Member Services Associate- November 2026 (Charleston, SC)
About The Position
This role involves quickly responding to member inquiries via phone, email, text, and live chat, providing support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy. The position is full-time and hybrid, requiring 3 days in-office and 2 days remote. The company is a member-owned property and casualty insurer designed exclusively for financially successful families, driven by a purpose of doing what is right for its members. They aim to provide exceptional service, hospitality, and care, partnering with members to help prevent losses and create smart insurance solutions at fair prices, with the mission to create a membership experience so compelling that members never want to leave.
Requirements
- Ability to switch between multiple applications to complete a task.
- Remembering details, prioritizing competing tasks and thinking critically to solve problems.
- Pride in work.
- Clear communication skills (over the phone and in writing).
- Integrity.
Nice To Haves
- Previous experience in a restaurant, school, or retail store.
Responsibilities
- Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
- Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy
Benefits
- Paid onboarding program
- Complete set of home office equipment
- Commuter support of $100 per month
- Overtime pay
- Monthly $500 Exceptional Performance bonus
- Regular salary increases every six months
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
