Customer Support Associate- November 2026 (Charleston, SC)
About The Position
This role involves quickly responding to member inquiries via phone, email, text, and live chat, providing support for billing inquiries, policy changes, renewal inquiries, and the online portal with ease and accuracy. The position is full-time and hybrid, requiring 3 days in-office and 2 days remote. The company is a member-owned property and casualty insurer designed exclusively for financially successful families, driven by a purpose of doing what is right for its members. They aim to provide exceptional service, hospitality, and care, partner with members to help prevent losses, and create smart insurance solutions at fair prices, with the mission to create a membership experience so compelling that members never want to leave.
Requirements
- Know your way around a computer.
- Can easily switch between multiple applications to complete a task.
- Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you.
- Take pride in your work.
- Communicate your thoughts clearly (over the phone and in writing).
- Have integrity.
Nice To Haves
- Previously worked in a restaurant, school or retail store.
Responsibilities
- Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
- Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy
Benefits
- Comprehensive paid onboarding program
- Complete set of home office equipment
- Commuter support of $100 per month
- Overtime pay
- Monthly $500 Exceptional Performance bonus
- Regularly considered for salary increases every six months
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
