Member Services Associate- November 2026 (Charleston, SC)
About The Position
This role is for a Member Services Associate at PURE, a member-owned property and casualty insurer. The associate will be responsible for responding to member inquiries via multiple channels, providing support for billing, policy changes, renewals, and the online portal. The company emphasizes empathy, a genuine passion for customer service, and transforming ordinary moments into extraordinary experiences. The role involves a 40-hour work week with potential for overtime pay during busier seasons and opportunities for personal and professional development. PURE provides a comprehensive paid onboarding program and a complete set of home office equipment for remote work.
Requirements
- Proficient computer skills, able to switch between multiple applications.
- Ability to remember details, prioritize competing tasks, and think critically to solve problems.
- Pride in work.
- Clear communication skills (phone and writing).
- High integrity.
Nice To Haves
- Previous experience in a restaurant, school, or retail store environment.
Responsibilities
- Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
- Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy
Benefits
- Paid onboarding program
- Home office equipment
- Overtime pay
- Monthly $500 Exceptional Performance bonus
- Regular salary increases every six months
- Commuter support of $100 per month
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
