Customer Support Associate- November 2026 (Charleston, SC)
About The Position
This role is for a Customer Support Associate, a full-time, hybrid position located in Charleston, SC. The associate will be responsible for quickly responding to member inquiries via phone, email, text, and live chat, and providing support for billing inquiries, policy changes, renewal inquiries, and the online portal with ease and accuracy. The company, PURE, is a member-owned property and casualty insurer dedicated to providing exceptional service and creating smart insurance solutions at fair prices. They aim to create a compelling membership experience that members never want to leave.
Requirements
- You know your way around a computer. You can easily switch between multiple applications to complete a task.
- Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you
- You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.
Nice To Haves
- You may have previously worked in a restaurant, school or retail store.
Responsibilities
- Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
- Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy
Benefits
- Comprehensive paid onboarding program
- Complete set of home office equipment
- Overtime pay
- Monthly $500 Exceptional Performance bonus
- Regularly considered for salary increases every six months
- Commuter support of $100 per month
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
