Customer Support Associate- November 2026 (Scottsdale, AZ)
PURE Insurance•Scottsdale, AZ
•Hybrid
About The Position
This role is for a Customer Support Associate, a full-time, hybrid position requiring 3 days in-office and 2 days remote. The associate will be responsible for responding to member inquiries via phone, email, text, and live chat, and providing support for billing inquiries, policy changes, renewal inquiries, and the online portal with accuracy. The company, PURE, is a member-owned property and casualty insurer focused on providing exceptional service and creating a compelling membership experience.
Requirements
- Proficient computer skills, able to switch between multiple applications to complete a task.
- Ability to remember details, prioritize competing tasks, and think critically to solve problems.
- Experience in a restaurant, school, or retail store environment is likely beneficial.
- Takes pride in work.
- Communicates thoughts clearly (over the phone and in writing).
- Possesses integrity.
Responsibilities
- Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
- Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy
Benefits
- Comprehensive paid onboarding program
- Complete set of home office equipment for remote work
- Overtime pay
- Monthly $500 Exceptional Performance bonus (uncapped)
- Regular salary increases every six months
- Commuter support of $100 per month for those commuting 3+ days a week
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
