Member Services Associate- November 2026 (Scottsdale, AZ)

PURE Insurance • Scottsdale, AZ

3d • Hybrid

About The Position

This role involves quickly responding to member inquiries via phone, email, text, and live chat, making it easy for them to work with us. The position provides support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy. The company is a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for its members. They provide exceptional service, hospitality and care, partner with members to help prevent losses, and create smart insurance solutions at fair prices, aiming for members to love their insurance. The mission is to create a membership experience so compelling that members never want to leave.

Requirements

• Know your way around a computer.
• Can easily switch between multiple applications to complete a task.
• Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store).
• Take pride in your work.
• Communicate your thoughts clearly (over the phone and in writing).
• Friends and family describe you as a person with integrity.

Responsibilities

• Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
• Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy

Benefits

• Paid onboarding program
• Complete set of home office equipment
• Overtime pay
• Monthly $500 Exceptional Performance bonus
• Regularly considered for salary increases every six months
• Commuter support of $100 per month for those who commute into a PURE office three days or more a week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed