Member Services Associate, Midwest City YMCA
YMCA of Greater Oklahoma City•Midwest City, OK
About The Position
The Member Services Associate serves members and guests at the Midwest City YMCA. The position maintains member service control, answers the telephone and member questions, and performs clerical duties. It offers a starting pay rate of $10.00 per hour. The YMCA describes its work environment as fun and flexible and emphasizes making a positive impact in the community through its mission and values.
Requirements
- Must be certified in PR/CPR, AED, O2, and First Aid; training is provided by the Y if needed.
- Must be at least 18 years old.
- Strong verbal, interpersonal, and communication skills.
- Experience in a service-oriented environment.
- Computer skills and accuracy.
- Ability to lift 30 pounds.
Responsibilities
- Provide member services, including membership tours, guest registration, program information, accepting payments, operating the cash register, issuing receipts, scheduling appointments, renting lockers, and stocking and distributing towels.
- Answer and direct phone calls.
- Serve as a liaison between members and program supervisors.
- Handle and resolve member inquiries, concerns, and complaints.
- Monitor the facility as required.
- Attend scheduled staff meetings.
- Avoid using personal electronic devices while working.
- Develop meaningful and sustainable relationships with members, donors, and volunteers.
- Carry out other duties as assigned.
- Demonstrate the character values of caring, honesty, respect, and responsibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
