Member Services Associate at Bardmoor YMCA
About The Position
The Member Services Associate at the Bardmoor YMCA delivers excellent service to members, guests, and program participants in person and by phone. The role responds to member and guest needs, promotes memberships and programs, and maintains a clean, organized lobby and courtesy areas. The associate uses active listening, builds relationships, helps people connect with the YMCA, and supports member retention. The position also conducts prospective-member interviews and tours, processes membership changes and transactions, maintains records, and addresses membership concerns. It supports YMCA fundraising, follows financial and budgeting procedures, stays informed about programs and events, and may distribute locker keys and towels or monitor locker rooms as needed.
Requirements
- Must be at least 18 years of age.
- Must have a high school diploma or GED.
- Must have CPR/AED and First Aid certification, or obtain certification within 30 days of hire.
- Must possess excellent organizational, communication, and problem-solving skills.
- Ability to comprehend and recall detailed information and communicate clearly and effectively, both orally and in writing.
- Ability to work effectively as a member of a YMCA team.
- Computer proficiency for data entry and processing in paperless filing systems, online membership databases, computerized member check-in, online billing, online scheduling, background checks, and plan eligibility checks.
- Ability to analyze membership records and process activations, assign membership categories and pricing levels, apply discounts, and reconcile billing issues.
- Office skills including Microsoft Office, email, online work scheduling, recordkeeping, filing, copying, faxing, cashiering, and phone reception.
- Must pass a 10-panel drug screen.
- Must clear a Level 2 background check through Florida DCF.
- Must be available Friday evenings from 4 p.m. to 8 p.m. and Saturday mornings from 8 a.m. to 12 p.m.
Nice To Haves
- Six months to one year of customer service, sales, or related experience preferred.
Responsibilities
- Provide excellent service to members, guests, and program participants in person and by phone, contributing to member retention.
- Greet and engage members and guests, including people from diverse backgrounds.
- Keep courtesy areas clean and organized and assist members with special requests.
- Conduct interviews and tours for prospective members and promote and sell memberships.
- Perform data entry and filing; handle financial transactions accurately; process enrollments, cancellations, and other membership changes.
- Build relationships with members and help them connect with one another and the YMCA.
- Handle and resolve membership concerns and inform a supervisor about unusual situations or unresolved issues.
- Apply YMCA policies related to member services.
- Stay aware of programs, schedules, camps, and special events.
- Support fundraising.
- Follow budgeting policies and procedures and report financial irregularities immediately.
- Distribute locker keys and towels and monitor locker rooms as required.
- Understand and promote YMCA programs and values.
Benefits
- Free individual YMCA membership for the employee.
- Discount for household family members.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
