Member Services Associate (Evenings & Weekends) at Speer YMCA
About The Position
The Member Services Associate delivers excellent service to members, guests, and program participants at the YMCA and by phone. The role responds to member and guest needs, promotes memberships and programs, contributes to member retention, and maintains a clean and organized lobby and courtesy areas. It involves active listening and relationship-building with people from diverse backgrounds, as well as helping members connect with one another and with the YMCA. The associate conducts prospective-member interviews and tours, promotes and sells memberships, enters data, handles financial transactions, and processes enrollments, cancellations, and other membership changes. The position also addresses membership concerns, applies YMCA member-services policies, stays informed about programs and events, supports fundraising, and follows budgeting and financial-reporting procedures. Duties may include distributing locker keys and towels and monitoring locker rooms as required.
Requirements
- Must be available to work evenings and weekends.
- Must be at least 18 years old.
- High school diploma or GED required.
- CPR/AED and First Aid certification required, or must be obtained within 30 days of hire.
- Excellent organizational, communication, and problem-solving skills.
- Ability to comprehend and recall detailed information and communicate clearly and effectively, both orally and in writing.
- Ability to work effectively as a member of a Y team.
- Computer proficiency for data entry and processing in paperless filing systems, online membership databases, computerized member check-in, online billing, scheduling, background checks, and plan eligibility checks.
- Ability to analyze membership records to process activations, assign membership categories and pricing, apply discounts, and reconcile billing issues.
- Office skills including Microsoft Office, email, online work scheduling, recordkeeping, filing, copying, faxing, cashiering, and phone reception.
- Ability to pass a 10-panel drug screen.
- Must clear a Level 2 background check via fingerprinting.
Nice To Haves
- Six months to one year of customer service, sales, or related experience is preferred.
Responsibilities
- Provide excellent service to members, guests, and program participants in person and by phone, contributing to member retention.
- Greet and engage members and guests, connecting with people from diverse backgrounds.
- Keep courtesy areas clean and organized and assist members with special requests.
- Conduct interviews and tours for prospective members, respond to their needs, and promote and sell memberships.
- Perform data entry and filing; accurately handle financial transactions and process enrollments, cancellations, and other membership changes.
- Build relationships with members and help them connect with one another and the YMCA.
- Handle and resolve membership concerns and inform a supervisor about unusual situations or unresolved issues.
- Apply YMCA policies related to member services.
- Maintain awareness of programs, schedules, camps, and special events.
- Support fundraising.
- Follow budgeting policies and procedures and report financial irregularities immediately.
- Hand out locker keys and towels and monitor locker rooms as required.
- Understand and promote YMCA programs and values.
Benefits
- Free individual YMCA membership for the employee.
- Discount for household family members.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
