Member Services Associate, Earlywine Park YMCA

YMCA of Greater Oklahoma City•Oklahoma City, OK

About The Position

The Member Services Associate serves members and guests at the Earlywine Park YMCA. The role maintains member service control, answers telephones and member questions, and performs clerical duties. It also provides membership and program services, handles payments and registrations, monitors the facility as required, and builds relationships with members, donors, and volunteers. The position is part-time, with weekday and weekend shifts available. Starting pay is $10.00 per hour.

Requirements

Must be at least 18 years old.
Must be certified in PR/CPR, AED, O2, and First Aid; training is provided by the Y if needed.
Strong verbal, interpersonal, and communication skills.
Experience in a service-oriented environment.
Computer skills and accuracy.
Ability to lift 30 pounds.

Responsibilities

Provide membership sales, tours, guest registration, and program information and registration.
Answer and direct phone calls.
Enter membership and program information into the computer.
Accept payments, operate the cash register, and provide receipts.
Schedule appointments; make and scan membership cards; rent lockers; and stock and distribute towels.
Serve as a liaison between members and program supervisors.
Handle and resolve member inquiries, concerns, and complaints.
Monitor the facility as required.
Carry out other duties as assigned.
Demonstrate the YMCA character values of caring, honesty, respect, and responsibility.
Attend scheduled staff meetings.
Refrain from using personal electronic devices, including cell phones and iPads, while working.
Develop meaningful and sustainable relationships with members, donors, and volunteers.