Member Services Associate, Midwest City YMCA

YMCA of Greater Oklahoma City•Midwest City, OK

12d

About The Position

The Member Services Associate serves members and guests at the Midwest City YMCA. The position maintains member service control, answers the telephone and member questions, and performs clerical duties. The role also supports member relationships and helps create a positive, mission-driven experience in a flexible environment. Starting pay is $10.00 per hour.

Requirements

Must be at least 18 years old.
Must hold certifications in PR/CPR, AED, O2, and First Aid; training is provided by the Y if needed.
Strong verbal, interpersonal, and communication skills.
Experience in a service-oriented environment.
Computer skills and accuracy.
Must be able to lift 30 pounds.

Responsibilities

Provide member services, including membership tours, guest registration, and program information.
Answer and direct phone calls.
Accept payments and operate the cash register; provide receipts.
Schedule appointments, rent lockers, and stock and distribute towels.
Serve as a liaison between members and program supervisors.
Handle and resolve member inquiries, concerns, and complaints.
Monitor the facility as required.
Attend scheduled staff meetings.
Refrain from using personal electronic devices, including cell phones and iPads, while working.
Develop meaningful and sustainable relationships with members, donors, and volunteers.
Carry out other duties as assigned.
Demonstrate the character values of caring, honesty, respect, and responsibility.