Member Services Assistant

Riverside Hospital • Newport News, VA

2d • Onsite

About The Position

The Member Services Assistant works under the direct supervision of the Wellness Engagement Manager as assigned. This role provides friendly, positive, and professional service to members and guests in person and by phone. The assistant stays current on information about the center’s programs and activities and helps ensure high-quality service.

Requirements

• Obtain a qualifying Certified Auto External Defibrillator (AED) certification from the American Heart Association, American Red Cross, or American Safety and Health Institute within 30 days.

Nice To Haves

• High school diploma or GED.
• One year of hospitality or related experience.

Responsibilities

• Answer incoming telephone calls and transfer them to the appropriate person; take messages as needed.
• Provide membership information and distribute and collect membership paperwork.
• Handle registration for programs, including massage, swim lessons, summer and winter camps, tennis, and group exercise.
• Greet and check in members and guests as they enter and exit the facility, and verify memberships.
• Maintain knowledge of wellness center programs and special events to provide accurate information about classes and programs.
• Balance the cash drawer at the end of each shift and complete relevant documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED