Member Services Assistant

Riverside Health System • Newport News, VA

4d • $13 - $17 • Onsite

About The Position

Works well under the direct supervision of the Wellness Engagement Manager as assigned. Projects a friendly and positive attitude in a professional manner with all members and guests, in person and on the phone. Holds themselves and others accountable for delivering the best service possible by cross-checking and keeping up to date with vital information on programs and activities within the center.

Requirements

• Certified Auto External Defibrillator (AED) certification from the American Heart Association, American Red Cross, or American Safety and Health Institute within 30 days.

Nice To Haves

• High school diploma or GED preferred.
• One year of hospitality or related experience preferred.

Responsibilities

• Handle incoming telephone calls, transfer calls to the appropriate person, and take messages as needed.
• Provide membership information and distribute and collect membership paperwork.
• Register participants for wellness center programs, including massage, swim lessons, summer and winter camp, tennis, and group exercise.
• Greet and check in members and guests as they enter and exit the facility, and verify memberships.
• Maintain knowledge of wellness center programs and special events to provide accurate information about classes and programs.
• Balance the cash drawer at the end of each shift and complete relevant documentation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED