Member Services Admin

Crunch Fitness Corporate•New York, NY

1d•Hybrid

About The Position

CRUNCH FITNESS – Member Services Admin WHO WE ARE Crunch Fitness is a rapidly expanding fitness brand with over 500 franchised and corporate-owned gyms across the United States and internationally. Rated as the #1 Fitness Franchise by Entrepreneur in 2024 and 2025, our unfiltered philosophy of "No Judgments" drives us to create a gym and community for all. We believe in making serious fitness fun by fusing exercise with entertainment and innovation. Experience the unique opportunity to be part of our high-growth team, where professional development and advancement are plentiful. Together, we are redefining the fitness industry.

Requirements

1–3 years in an office as an administrator, customer service, or billing role (fitness or hospitality experience is a plus).
High school diploma required; college degree preferred.
Good with Microsoft Excel, Word, and basic database or customer service software, customer service email ticketing system.
Able to write professional emails and handle upset customers calmly and politely.
Very careful with numbers, finance, data, and member contracts.
Fun, energetic, and matches Crunch’s "No Judgments" vibe.

Nice To Haves

fitness or hospitality experience is a plus
college degree preferred

Responsibilities

Manage Member Accounts: Update billing info, process cancellations, freeze accounts, and handle refunds in the system.
Member App Support: Resolve issues and provide support to members experiencing issues with member app and report bugs to technical support teams.
Support Gym Management: Assist franchise owners and gym managers with complex membership or software issues.
Keep Data Clean: Manage, enter and update large amounts of member data accurately in various systems.
Data Reporting and Analysis: Create and submit various reports to supervisor(ex.cancellations, member issues, and response times for management).

Benefits

Generous, flexible paid time off
401(k) plan with discretionary matching opportunities.
Comprehensive medical, dental, and vision benefits
Health savings and flexible spending accounts
Basic life and AD&D insurance, plus short-term and long-term disability coverage
Employee Assistance Plan, which offers confidential counseling and support services whenever you need it.
Education assistance program
Free Crunch Gym Membership across all our clubs, nationwide
Milestone Anniversary Recognition program
flexible work hours (availability varies by office and job function)
more.