Field Services Admin / Admin Assistant

UFP Industries•San Antonio, TX

1d•Onsite

About The Position

The Field Services Admin / Admin Assistant is responsible for performing data entry and providing support to Customers and Account Managers by maintaining frequent communication with both parties and by helping troubleshoot problems as they arise. This role would communicate with existing customers via phone, email or in-person within a high-volume environment. Works under general supervision.

Requirements

Minimum high school graduate required.
Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
Working knowledge of various office equipment (computer, scanner, etc.)
Proficiency in the use of the English language in reading, writing and speaking
Proficiency in the use of business math and algebra
Ability to successfully communicate with all organizational levels
Ability to communicate clearly via phone and email with co-workers and management
Ability to organize and prioritize workload and manage time
Ability to work hours mandated by management
Ability to pass a drug test
Self-managing
Highly motivated and enthusiastic
Good interpersonal skills and good communicator
Strong organization skills and detail oriented
Be a team player and support the Company’s goals
Conducts in a professional manner

Nice To Haves

Preferred Bachelor's Degree or Associates Degree in a Design related discipline

Responsibilities

Managing high volume email communication using Microsoft Outlook.
Data Entry into MiTek Business Application and Microsoft Excel
Maintaining frequent communication with customer base and gathering information to ensure their satisfaction
Communicating with Internal and External teams regarding repair orders and providing status updates
Reviewing Design Plans/Layouts to ensure component and material accuracy and communicating component needs for Customers/Dealers/Contractors with the plant
Communicating with Account Managers and Customer Service Reps to comply with customer requests and to troubleshoot and solve customer issues as they arise
Working with Account Managers to enhance and provide a positive customer experience
Attending shows, product introductions and trainings when necessary
Preparing various reports and correspondence as required
Performs other duties as required