Admin Services Coordinator

University of Iowa•Iowa City, IA

About The Position

The Administrative Services Coordinator supports the Department of Neurology outpatient clinic and labs (EEG, EMG, and Neuropsychology). This individual performs daily administrative and clinical operational support duties, including serving as receptionist, as well as providing extensive communication with patients and external entities to manage pre-visit, visit and post-visit activities. Responsibilities include coordinating patient and physician schedules, acting as access navigator, providing check-in duties, attending patients in exam rooms, and assisting with check out and scheduling follow-up appointments. The University of Iowa Health Care Medical Center—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®

Requirements

A bachelor's degree or an equivalent combination of education and experience.
Experience in front-line, customer/patient-facing reception, or alike.
Proficiency in computer software applications (MS Word, Excel, Outlook, etc.)
Minimum 1 year working in a medical/clinic setting.
Knowledge of clinical scheduling and coordination of patient activities.
Experience with EPIC or Electronic Health Record software.
Excellent written and verbal communication skills.

Nice To Haves

Knowledge of University of Iowa Health Care policies and procedures.
Experience working with spreadsheets and database data entry.
Demonstrates ability to be self-directed and demonstrates excellent judgement in prioritizing multiple projects and assignments.

Responsibilities

Assists with reception/patient check-in/check-out duties for the Neurology Clinic and Neuropsychology Clinic; checking-in patients and opening/closing clinic for the day.
Assists with daily staffing needs as requested by the Clinical Operations Supervisor to ensure adequate staffing is met.
Verifies patient demographics, explains HIPPA policy, and obtains patient signatures.
Obtains signatures on forms to allow patient information to be sent to insurance companies.
Refers to EPIC documents as needed to answer questions regarding patient appointments.
Directs patients to various tests and research study locations.
Orders transportation for patients through volunteer services and EPIC.
Answers phone at reception and directs calls to the appropriate services.
Enters physician referral information into EPIC as needed.
Distributes parking vouchers and maintains accurate records.
Collects co-payments at time of check-in.
Performs as back-up for support staff during absences, assisting with scheduling patient appointments/tests and other duties for support services schedulers as needed.
Performs miscellaneous clerical duties as assigned.
Exercises knowledge of HR policies and procedures and provides basic guidance and advice (e.g., management of payroll activities of the lab).
Performs as primary contact for the Neurology Labs by providing information and responding to inquiries, gathering medical information from patients, and providing information using available resources.
Prepares and administers correspondence to patients about clinic visits and research, and communicates patient needs to the clinical team.
Communicates with other clinical sites, internal and external, and manages communications between clinical teams and the various research programs, as needed.
Demonstrates knowledge of effective strategies for working with faculty, staff, and students from a variety of backgrounds and perspectives.
Utilizes existing resources and learns to achieve or exceed desired outcomes of current and future organizational goals/needs.
Demonstrates ethical behavior in many different situations while producing results.
Effectively transmits and interprets information through appropriate communication with internal and external customers.