Member Service Team Member - Full Time

Greater Philadelphia YMCA • Philadelphia, PA

2d

About The Position

The YMCA is seeking a Member Service Team Member to support members, program participants, and guests. The role focuses on customer service, helping people with membership and program needs, and building positive relationships across the Y community. The position offers weekday evening shifts and a flexible work schedule, along with team support and training, opportunities to learn and grow, and the chance to contribute to a nonprofit organization that strengthens the community.

Requirements

• Be at least 18 years of age.
• Have at least 1 year of customer service experience.
• Be willing and eager to live out the YMCA's mission.
• Have cash-handling experience and be able to reconcile shift transactions.
• Enjoy working with members and building positive relationships.

Responsibilities

• Provide customer service support to members, program participants, and guests.
• Assist members and participants with program and membership registration, troubleshooting issues, and support for their wellness goals.
• Build strong relationships with members and guests of all ages.

Benefits

• Free YMCA membership with access to all branches.
• Flexible work schedule.
• Discounts on child care and summer camp programs.
• Medical, dental, vision, disability, and life insurance.
• Generous paid time off.
• Seven paid holidays throughout the year.
• Supplemental insurance benefits.
• Opportunities to learn and grow at the YMCA.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed