Member Service Team Member - Full Time
About The Position
The Greater Philadelphia YMCA is seeking a Member Service Team Member to connect with members and guests and support the YMCA’s community-focused mission. The role provides customer service to members, program participants, and guests, helps people with registration and other needs, troubleshoots issues, and supports members’ wellness goals. It also involves building positive relationships with people of all ages. The YMCA provides training and support from the team, along with opportunities to learn and grow. The position offers weekday evening shifts and a flexible work schedule.
Requirements
- Be at least 18 years of age.
- Have at least 1 year of customer service experience.
- Have a willingness and desire to live out the YMCA’s mission.
- Have experience with cash handling and reconciling shift transactions.
- Enjoy working with members and building positive relationships.
Responsibilities
- Provide customer service support to members, program participants, and guests.
- Assist members and participants with program and membership registration, troubleshoot issues, and support members’ wellness goals.
- Build strong relationships with members and guests of all ages.
- Handle cash and reconcile shift transactions.
Benefits
- Free YMCA membership with access to all branches.
- Flexible work schedule.
- Discounts on child care and summer camp programs.
- Medical, dental, vision, disability, and life insurance.
- Paid time off and 7 paid holidays throughout the year.
- Supplemental insurance benefits.
- Retirement planning benefits are mentioned, but details are not provided.
- Training and opportunities to learn and grow.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
