Arden Town Branch - Member Service Specialist II (Full-Time)
About The Position
Golden 1 Credit Union is hiring a Member Service Specialist II for its Arden Town Branch. This non-exempt role reports to the Associate Branch Manager and is paid $22.00 per hour. The specialist processes and audits member financial transactions, maintains a cash drawer, provides credit union services, and helps members identify appropriate financial products and services. The role also supports branch operations, protects confidential information, identifies and reports potential fraud, and maintains knowledge of applicable policies, products, and regulatory requirements. Golden 1 describes itself as a member-owned, not-for-profit cooperative guided by the philosophy of “people helping people.” The organization emphasizes professional development, ongoing training, internal promotions, career growth, and service to members and communities. The job description notes that listed duties are not exhaustive and may be changed or modified at the Credit Union’s discretion.
Requirements
- High school diploma or General Education Degree (GED).
- At least 1 year of prior experience in a cash-handling, service-oriented role.
Nice To Haves
- At least 6 months of experience as a Member Service Specialist I or teller at Golden 1 or another financial institution.
Responsibilities
- Process and audit deposits, withdrawals, transfers, payments, general ledger entries, and other financial transactions while maintaining a cash drawer.
- Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
- Assess members’ needs while processing transactions.
- Identify opportunities to connect members with Golden 1 products and services and document them in the EnAct system.
- Identify and report suspected fraudulent activity to management and the Financial Investigations department in accordance with procedures.
- Assist with the proper operation of ATMs and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
- Assist MSS III and above with opening and closing responsibilities as needed.
- Activate the alarm.
- Verify signature cards in ECM (Enterprise Content Management).
- Approve check acceptance within assigned limits.
- Maintain confidentiality of member and credit union information.
- Maintain current knowledge of Golden 1 products and services and teller-function policies and procedures.
- Perform additional branch-operation responsibilities as needed, including TCR, SBO, and safe deposit box duties.
- Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
- Mentor and advise Member Service Specialist Is.
- Engage members in consultative dialogue to identify current and future financial needs and document them in EnAct.
- Enroll members in Golden 1 channels, including online and mobile services.
- Refer lending needs to an MSS III and/or business partner.
- Maintain an understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money-laundering laws applicable to the position.
Benefits
- Market-competitive and internally equitable total rewards compensation package.
- Well-being and work-life balance programs.
- Career development and growth.
- Rewards and recognition.
- Commitment to Diversity, Equity and Inclusion.
- Professional development and ongoing training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
