Auburn Branch - Member Service Specialist II (Full-Time)

Golden 1 Credit Union•Auburn, CA

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About The Position

Golden 1 Credit Union is a member-owned, not-for-profit cooperative guided by the philosophy of “people helping people.” It is committed to empowering members and uplifting California communities while promoting financial inclusion. The organization offers branch team members opportunities for internal promotion, professional development, and ongoing training. This role builds relationships with members, provides financial guidance, and supports branch operations.

Requirements

High school diploma or GED.
At least 1 year of experience in a cash-handling, service-oriented role.
Thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.

Nice To Haves

At least 6 months of experience as a Member Service Specialist I or teller at Golden 1 or another financial institution.

Responsibilities

Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries, while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess members’ needs during transactions, identify relevant Golden 1 products and services, and document opportunities in the EnAct system.
Identify and report suspected fraudulent activity to management and the Financial Investigations department in accordance with current procedures.
Assist with operating ATM and Teller Cash Dispenser units, including replacing receipt cartridges and clearing blockages.
Assist MSS III and above with opening and closing responsibilities as needed, and activate the alarm.
Verify signature cards in ECM (Enterprise Content Management).
Approve check acceptance within assigned limits.
Protect the confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products and services and teller-function policies and procedures.
Perform additional branch operational responsibilities as needed, including TCR, SBO, and safe deposit box duties.
Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs to provide meaningful solutions.
Mentor and advise Member Service Specialist I employees.
Engage members in consultative discussions to identify current and future financial needs and document them in EnAct.
Enroll members in Golden 1 channels, including online and mobile services.
Refer lending needs to MSS III and/or a business partner.
Maintain knowledge of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering laws.