Fairfield Branch - Member Service Specialist II (Part-time)

Golden 1 Talent Acquisition Team•Fairfield, CA

20d•$23 - $23

About The Position

Golden 1 Credit Union is a member-owned, not-for-profit cooperative guided by the philosophy of “people helping people.” The credit union aims to empower members and uplift communities while supporting financial inclusion across California. It emphasizes internal promotions, professional development, and ongoing training for employees. The Member Service Specialist II serves members at the Fairfield Branch by processing and auditing financial transactions, maintaining a cash drawer, and providing information and services related to Golden 1 products. The role assesses members’ needs, identifies relevant financial solutions, documents interactions in the EnAct system, and supports branch operations. It also requires maintaining confidentiality and current knowledge of teller procedures, Golden 1 offerings, and applicable compliance requirements. This is a part-time, non-exempt position reporting to the Associate Branch Manager, with a stated pay rate of $22.50 per hour.

Requirements

High school diploma or GED.
At least 1 year of prior experience in a cash-handling, service-oriented role.

Nice To Haves

At least 6 months of experience as a Member Service Specialist I or teller at Golden 1 or another financial institution.

Responsibilities

Process and audit deposits, withdrawals, transfers, payments, and general ledger entries while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
Assess members’ needs while processing transactions.
Identify opportunities to connect members with Golden 1 products or services and document them in the EnAct system.
Identify and report suspected fraudulent activity to management and the Financial Investigations department in accordance with procedures.
Assist with proper operation of ATM and Teller Cash Dispenser units, including replacing receipt cartridges and clearing blockages.
Assist MSS III and above with opening and closing responsibilities as needed.
Activate the alarm.
Verify signature cards in ECM (Enterprise Content Management).
Approve check acceptance within assigned limits.
Maintain confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products and services, and policies and procedures for teller functions.
Perform additional branch-operational responsibilities as needed, including TCR, SBO, and safe deposit box duties.
Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
Mentor and advise MSSIs.
Engage members in consultative dialogue to identify current and future financial needs and document interactions in EnAct.
Enroll members in Golden 1 channels, including online and mobile services.
Refer lending needs to an MSS III and/or business partner.
Maintain an understanding of state and federal credit union compliance laws and regulations applicable to the position, including bank secrecy and anti-money laundering laws.