Stockton Branch - Member Service Specialist II (Full-Time)

Golden 1 Talent Acquisition Team•Stockton, CA

19d•$22 - $22•Onsite

About The Position

Golden 1 Credit Union is hiring a full-time Member Service Specialist II for its Stockton Branch. This non-exempt role provides member service and financial transactions while helping members identify and access appropriate products and services. The position processes and audits transactions, maintains a cash drawer, supports branch operations, and follows applicable credit union policies and compliance requirements. The role reports to the Associate Branch Manager.

Requirements

High school diploma or General Education Degree (GED).
At least 1 year of prior experience in a cash-handling, service-oriented role.

Nice To Haves

At least 6 months of experience as a Member Service Specialist I or teller at Golden 1 or another financial institution.

Responsibilities

Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries, while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess members’ needs while processing transactions and identify relevant Golden 1 products and services; document opportunities in the EnAct system.
Identify and report suspected fraudulent activity to management and the Financial Investigations department in accordance with procedures.
Assist with the proper operation of ATMs and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
Assist MSS III and above with opening and closing responsibilities as needed, and activate the alarm.
Verify signature cards in Enterprise Content Management (ECM) and approve check acceptance within assigned limits.
Maintain confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products and services and teller policies and procedures.
Perform other branch-operational responsibilities as needed, including TCR, SBO, and safe deposit box duties.
Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
Mentor and advise Member Service Specialist I employees.
Engage members in consultative dialogue to identify current and future financial needs and document findings in EnAct.
Enroll members in Golden 1 channels, including online and mobile services.
Refer lending needs to MSS III employees and/or business partners.
Maintain an understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money-laundering requirements.