Member Service Representative - Muhlenberg, PA
About The Position
As a Member Service Representative (MSR), you will serve as the first point of contact for members, delivering a high-quality, service-focused experience in a fast-paced branch environment. This role is responsible for processing daily financial transactions, addressing member inquiries, and building strong relationships through personalized service. You will support members with everyday banking needs while identifying opportunities to enhance their financial well-being. Comprehensive training is provided. This position is designed as a foundational entry point into the banking industry, offering the opportunity to develop essential skills and grow into advanced roles within the organization. The position is full-time and on-site at the Muhlenberg Branch in Temple, Pennsylvania. Regular shifts are Monday to Friday, 8:30 AM–5:30 PM, with rotating Saturday shifts, 8:30 AM–12:30 PM. Compensation is $18.00–$22.00 per hour. Hiring rates may depend on factors including directly related work experience, education, geographic location, or special skills.
Requirements
- High school diploma with 1–3 years of related experience; alternative education and experience may be considered.
- Proficiency in Microsoft Office Suite programs.
- Proficiency with standard office equipment, including computers, phones, photocopiers, filing cabinets, fax machines, and PCs.
Nice To Haves
- Associate degree.
- Previous experience in customer service, retail, banking, or the financial services industry.
- Bilingual in Spanish; a passing verbal language-proficiency assessment is required during onboarding.
Responsibilities
- Process everyday banking transactions accurately and efficiently.
- Assist members with deposits, withdrawals, and account questions.
- Provide friendly, personalized service to every member.
- Identify member needs and suggest appropriate solutions.
- Resolve account issues and escalate complex concerns when needed.
- Support overall branch operations and maintain a clean, organized workspace.
Benefits
- Pension plan and 401(k) with employer match.
- Medical, dental, vision, and supplemental coverage.
- Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO).
- 10+ paid holidays per year.
- Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement.
- Employee recognition program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
