Bilingual (English/Spanish) Member Service Representative Full Time

Prospera Credit Union • Appleton, WI

5d • Onsite

About The Position

The ability to speak and write fluently in English and Spanish is required for this opportunity. At Prospera Credit Union, we want members of all languages to feel valued and find their path to financial success by working with our Bilingual Member Service Representatives. If you're fluent in English and Spanish and have prior retail experience, we will provide the opportunity for you to put your energy, skills, and passions to work, helping our members prosper. Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members. At Prospera Credit Union, people aren't just numbers or transactions, and you won't be treated that way either. The Member Service Representative (MSR) is one of our most critical member experience touchpoints; they are the face of the organization and first contact for members. MSRs provide superior service and an awesome experience to all members, offering a full range of products and services through meaningful conversations. We currently have an opportunity as a Full-Time Bilingual (English/Spanish) Member Service Rep (Teller) at our Ballard Location (4830 N Ballard Rd, Appleton, WI 54913): Starting Pay: Minimum of $18.50 Quarterly Net Promoter Score Bonus : Eligible for an additional bonus. Position type: Full-Time Work schedule: Monday - Friday: 8:15 AM - 5:15 PM Saturday: Once a month 8:45 AM - 12:15 PM Additional Compensation: Bilingual Differential: Additional $1.50 per hour for bilingual skills Weekend Differential: Additional $1.00 per hour for hours worked on weekends, stackable with bilingual differential

Requirements

• The ability to speak and write fluently in English and Spanish is required.
• High School Diploma or GED required
• Customer Service experience
• Ability to hear, assimilate and solve problems quickly, using a member service approach

Nice To Haves

• Prior retail experience

Responsibilities

• Providing professional, friendly and personalized member service during each interaction.
• Act as the face of the organization and one of the first points of contact for our members
• Accurately processing a variety of financial transactions (deposits, withdrawals, advances, loan payments, etc.).
• Creating conversations with members to help identify their needs
• Providing information and education about various products and services
• Making appropriate referrals, suggestions and referrals to other team members who specialize in different areas such as loans, investments, mortgages, etc.

Benefits

• Generous PTO
• Affordable Healthcare - Prospera covers 91% of medical premiums
• High 401(k) Matching - Dollar-for-dollar matching up to 5% of contributions
• Complete Disability Coverage - Fully paid short and long-term disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED