Customer Service Representative - Bilingual (English/Spanish)

APOYO FINANCIERO, INC.•San Bernardino, CA

1d•Onsite

About The Position

Apoyo Financiero is a fast-growing specialty lender serving underbanked communities across California. We have served over 30,000 clients, funded more than $300 million in loans, and operate through 26+ offices with 140+ employees. Our mission is to improve the lives of our clients, employees, and the communities we serve by providing access to fair credit and a pathway into the formal financial economy. Our success is driven by our people. We are committed to fostering professional growth through training, clear internal career pathways, and opportunities for advancement. Internal promotions are part of our culture; we invest in training and leadership development to support long-term career growth. 98% of our leadership roles are filled internally, reflecting our long-term investment in our team members. Apoyo Financiero operates within one of the most highly regulated financial and labor environments in the United States—California. We are subject to oversight by federal and state regulatory agencies, including the California Department of Financial Protection and Innovation (DFPI), reinforcing our commitment to transparency, accountability, and responsible business practices. We are also a certified Community Development Financial Institutions Fund (CDFI), a designation that recognizes our commitment to responsibly serving underbanked communities through fair, transparent, and ethical lending practices. In addition, we maintain strong Wage and Hour compliance standards, supported by company-wide training, clear timekeeping practices, and ongoing education aligned with California labor regulations. We believe fair pay and respect for employees’ time are fundamental to a healthy and respectful workplace. Employees at Apoyo Financiero can expect a professional environment built on integrity, accountability, teamwork, and respect—where doing things the right way is part of who we are. THE OPPORTUNITY We are seeking success-driven customer service team players. If you have a passion for financial and lending services and working with the public, we will provide the training needed for your professional growth in the lending industry. Our goals are achievable, and we’ll give you all of the training required to succeed. We work hard but have fun, so if you're resilient, a self-starter, and able to build rapport, we'd love to hear from you. On-site role (not remote/hybrid).

Requirements

Minimum 1 year of customer service experience (Retail, Sales, Financial Services).
Service-oriented and able to resolve customer concerns professionally.
Strong phone presence; comfortable with high call volume.
Bilingual (English/Spanish).
Strong numeric/data accuracy; computer proficiency (typing speed 40 wpm minimum).
Self-motivated with a strong desire for professional growth.
Open to ongoing coaching and committed to becoming an expert in consumer credit.
High School diploma required.
Must be able to maintain strict confidentiality of client information.
Reliable attendance and punctuality consistent with scheduled shifts.
Proactive attitude.
Ability to thrive in a fast-paced environment while adhering to company policies and fostering teamwork.

Nice To Haves

Sales and collections experience preferred.
College preferred.

Responsibilities

Manage daily outreach via calls and messages to negotiate payment agreements and follow up on commitments.
Execute renewal campaigns, manage leads, and schedule appointments with clients.
Use active listening to identify client needs and deliver effective solutions.
Support log control, maintain office order, and perform general administrative tasks.