Bilingual (English/Spanish) Customer Service Representative

SC State Credit Union•Columbia, SC

17h•Onsite

About The Position

Join our dedicated team at SC State Credit Union in Columbia, South Carolina, as a Full Time Bilingual (English/Spanish) Customer Service Representative. This onsite position offers an exciting opportunity to connect with a diverse member base and make a meaningful impact by providing exceptional service. You'll be part of a high-performance culture where excellence and customer-centricity are at the forefront of everything we do. You can enjoy the benefits of working in a supportive environment that values your skills and contributions. Become a trusted resource for our Spanish-speaking members and help us foster a community of financial success and accessibility.

Requirements

Strong verbal and written communication skills in both Spanish and English.
Active listening skills.
High level of empathy.
Problem-solving abilities.
Professional demeanor.
Adaptability.
Time management and organizational skills.

Responsibilities

Assisting members with their inquiries and transactions in both English and Spanish, ensuring clarity and understanding in every interaction.
Addressing member needs efficiently, whether that involves account inquiries, or resolving issues.
Engaging with members over the phone, delivering personalized service while maintaining a positive and professional demeanor.
Collaborating with team members to enhance service delivery and uphold our standards of excellence.
Regularly updating knowledge of our products and services to provide accurate information and recommendations.
Nurturing relationships and fostering customer loyalty, contributing to a member-focused experience.