Customer Service Specialist (Bilingual English/Spanish)

eCapital • Lenexa, KS

1d • Onsite

About The Position

eCapital is a company dedicated to providing innovative working capital solutions to small and medium-sized businesses across the United States, Canada, and the United Kingdom. They aim to help businesses achieve steady cash flow, promote growth, and impact their bottom line. As a leading provider of funding solutions, eCapital is recognized as one of the fastest-growing companies in the industry, offering capital solutions to over 80 industries through its Commercial Finance, Freight Factoring, and ABL divisions. The company emphasizes its commitment to client growth and fostering employee development. eCapital is actively seeking a Bilingual Customer Service Specialist to join its team at the Lenexa, KS office. The organization views its employees as fundamental to its operations, believing that dynamic staff enable exceptional client service. The Client Experience Specialist role reports directly to the Client Experience Supervisor.

Requirements

• Customer service pro with strong communication skills.
• Problem-solver who thrives in a fast-paced environment.
• Detail-oriented with the ability to multi-task.
• Comfortable using Microsoft Office and CRM Tools

Nice To Haves

• Salesforce experience is a plus!
• Call center experience is a bonus but not required.
• Bilingual candidates in Spanish & English (written and verbal) preferred.

Responsibilities

• Greet clients warmly over the phone, provide expert guidance and build lasting relationships.
• Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction.
• Educate clients on our services, assist with client onboarding, and mark a real impact on client success.
• Communicate with different departments to answer client inquiries.
• Maintain accurate records of client interactions in the company database.

Benefits

• $21 Hourly
• Performance Incentives
• PTO
• Health, Dental, and Life Benefits
• 401K Matching
• Abundant professional development opportunities at a growing and thriving alternative Finance company!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees