Customer Service Rep (Bilingual - Spanish & English)

AMMEGA•Franklin Park, IL

17h•$20 - $24•Onsite

About The Position

Do you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyor and power transmission belts? Apply your skills in a company that helps bring packages to your doorstep, food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our organization is highly focused on customers, employees, entrepreneurship, agility and responsibility. Our values and continuous improvement culture build the foundation of strong and sustainable businesses appreciated by our employees and customers around the world. For our Ammeraal Beltech and AMMEGA Operations team, we are currently looking for a customer service representative (CSR) The Customer Service Representative is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute and coordinate all work including technical matters related to customer service activities. In this role, you will be based in Franklin Park . A day in the life of a CSR can look like Service customer requests for quotes and orders received through multiple channels of communication. Convert quotes to orders. Consult with sales on commercial and technical issues as required. Assist customers with accurate transactions and industry specific product information. Provide conveyor recommendations and technical assistance for conveyor belting solutions. Utilize telephone sales and support skills to create interest and offer value-added products and services to customers. Build and expand customer relationships and help ensure replacement and increased business. Meet or exceed departmental KPI requirements. Handle RGAs credits and complaints as needed. Other projects and duties as assigned.

Requirements

2 to 5 years of previous business to business customer service experience or college degree preferred.
Excellent verbal and written communication skills.
Strong mathematical and technical aptitude.
Self-managed, team player, who can work independently.
Experience with a CRM (SalesForce), MRP/ERP System, order management and a call center environment.
Experience in a manufacturing environment desirable.
Working knowledge of Windows-based software.
Understanding part numbers, policies and products.
Compliance in price policies, discount structures and fees.
Spanish bilingual a plus.
Must be able to work in the US.
Excellent communication and follow-up skills.
Drives results and deadline driven
Detail oriented
Planning and organizing
Communicates effectively
Influence, negotiate and impact results
Are accountable to others
Have the courage to challenge the status quo
Are honest with co-workers and customers
Able to be innovative problem solvers
Are engaged team members
Add value to the Company
Expects excellence of self and others
Overserves top customers
Understands, simplifies and acts to improve processes

Responsibilities

Service customer requests for quotes and orders received through multiple channels of communication.
Convert quotes to orders.
Consult with sales on commercial and technical issues as required.
Assist customers with accurate transactions and industry specific product information.
Provide conveyor recommendations and technical assistance for conveyor belting solutions.
Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
Build and expand customer relationships and help ensure replacement and increased business.
Meet or exceed departmental KPI requirements.
Handle RGAs credits and complaints as needed.
Other projects and duties as assigned.