Customer Service Rep (Bilingual - Spanish & English)

AMMEGA • Franklin Park, IL

6h • $20 - $24 • Onsite

About The Position

The Customer Service Representative is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute and coordinate all work including technical matters related to customer service activities. In this role, you will be based in Franklin Park.
A day in the life of a CSR can look like

Requirements

• 2 to 5 years of previous business to business customer service experience or college degree preferred.
• Excellent verbal and written communication skills.
• Strong mathematical and technical aptitude.
• Self-managed, team player, who can work independently.
• Experience with a CRM (SalesForce), MRP/ERP System, order management and a call center environment.
• Experience in a manufacturing environment desirable.
• Working knowledge of Windows-based software.
• Understanding part numbers, policies and products.
• Compliance in price policies, discount structures and fees.
• Spanish bilingual a plus.
• Must be able to work in the US.

Nice To Haves

• Spanish bilingual a plus.
• Experience in a manufacturing environment desirable.
• 2 to 5 years of previous business to business customer service experience or college degree preferred.

Responsibilities

• Service customer requests for quotes and orders received through multiple channels of communication.
• Convert quotes to orders.
• Consult with sales on commercial and technical issues as required.
• Assist customers with accurate transactions and industry specific product information.
• Provide conveyor recommendations and technical assistance for conveyor belting solutions.
• Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
• Build and expand customer relationships and help ensure replacement and increased business.
• Meet or exceed departmental KPI requirements.
• Handle RGAs credits and complaints as needed.
• Other projects and duties as assigned.

Benefits

• Paid training.
• Team bonuses and learning incentives.
• Medical, Dental, and Vision insurance.
• Life insurance.
• Employer-paid Short- and Long-Term Disability insurance.
• 401k with company match.
• Tuition reimbursement for Undergraduate and Graduate education.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees