Bilingual (English/Spanish) Customer Service Representative

THE LAW OFFICES OF KANNER AND PINTALUGA PA • Boca Raton, FL

18h • Onsite

About The Position

The Customer Service Representative at Kanner & Pintaluga is essential for managing client interactions and facilitating communications between clients, medical providers, and internal teams, primarily within the Personal Injury department. This role encompasses a wide range of responsibilities including client intake, case management, and claims processing to ensure effective case progression and client satisfaction. Applicants for this posting will be considered for our positions based on fit. The full scope of the position and its responsibilities will be disclosed during the interview process.

Requirements

• Full-time, 8:00 am to 5:00 pm, M-F.
• High school/GED diploma required.
• Bilingual (English/Spanish) highly preferred; additional language skills in Creole are a plus.
• Customer service or previous office or executive assistant experience is preferred.
• Strong understanding of HIPAA requirements and the ability to maintain high levels of confidentiality.
• High attention to detail with the capability to scan, index, and manage documents accurately.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.

Nice To Haves

• Additional language skills in Creole are a plus.

Responsibilities

• Perform general office clerk duties and errands to support practice leadership.
• Handle incoming calls and other communications.
• Record information as needed.
• Prepare and circulate reports as needed.
• Prepare correspondence for approval by Managing Attorney.
• Coordinate events and meetings as needed.
• Perform additional duties as required.

Benefits

• Competitive Wage
• Paid Time Off, Holiday, Bereavement, and Sick Time
• 401K Retirement Savings Plan with Firm match
• Group Medical/Dental/Vision Plans
• Employer-Covered Supplemental Benefits
• Voluntary Supplemental Benefits
• Annual Performance Reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED