Customer Service Representative – English/Spanish
About The Position
This role is for a Customer Service Representative who will be the first point of contact for customers, assisting them over the phone and in-person with their financial needs. The position involves learning a new industry with paid on-the-job training, and offers multiple opportunities for career advancement. The company, a leader in the financial services industry since 1955, provides easy and safe installment loans and income tax preparation to the communities where it operates. They are committed to being active community members, helping neighbors, and treating customers with respect.
Requirements
- Bilingual in English and Spanish
- Customer service experience
- Customer centric attitude
Responsibilities
- Provide outstanding customer service both on the phone and in-person
- Market for new and continued customer business
- Prepare and process loans and income tax returns
Benefits
- TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training
- An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time
- Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your branch goals!
- Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more.
- Growth Potential – We believe in fostering our employees’ talents and providing a pathway for their individual career story.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
