Customer Service Representative - Bilingual (English/Spanish)

APOYO FINANCIERO, INC.•Tracy, CA

1d•Onsite

About The Position

We are seeking success-driven customer service team players. If you have a passion for financial and lending services and working with the public, we will provide the training needed for your professional growth in the lending industry. Our goals are achievable, and we’ll give you all of the training required to succeed. We work hard but have fun, so if you're resilient, a self-starter, and able to build rapport, we'd love to hear from you. On-site role (not remote/hybrid).

Requirements

Minimum 1 year of customer service experience (Retail, Sales, Financial Services).
Service-oriented and able to resolve customer concerns professionally.
Strong phone presence; comfortable with high call volume.
Bilingual (English/Spanish).
Strong numeric/data accuracy; computer proficiency (typing speed 40 wpm minimum).
Self-motivated with a strong desire for professional growth.
Open to ongoing coaching and committed to becoming an expert in consumer credit.
High School diploma required.
Must be able to maintain strict confidentiality of client information.

Nice To Haves

Sales and collections experience preferred.
College preferred.

Responsibilities

Manage daily outreach via calls and messages to negotiate payment agreements and follow up on commitments.
Execute renewal campaigns, manage leads, and schedule appointments with clients.
Use active listening to identify client needs and deliver effective solutions.
Support log control, maintain office order, and perform general administrative tasks.
Demonstrate reliable attendance and punctuality consistent with scheduled shifts, a proactive attitude, and the ability to thrive in a fast-paced environment while adhering to company policies and fostering teamwork.